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  • justin
    Posts: 2
    Joined: Jun 1st, 2009, 09:26
    I'm having trouble downloading my tutorials
    I was able to download half of ultrabeat unleashed, but I haven't been able to download anything else. No free tutorials or any of the others that I purchased. I use a macbook. I bought it less than a year ago. If anyone could help me I would appreciate it!
    Reply
  • Rounik Admin
    Posts: 8713
    Joined: Dec 16th, 2006, 08:13
    Re: I'm having trouble downloading my tutorials
    Hi Justin, Welcome to the macProVideo forums! Please contact Support directly: [url]http://www.macprovideo.com/support/[/url] stating as many specs of your computer as possible, e.g. OSX 10.5.6, version of NED, version of Quicktime. Thanks :) Rounik
    Reply
  • justin
    Posts: 2
    Joined: Jun 1st, 2009, 09:26
    Re: I'm having trouble downloading my tutorials
    I left a message with support, but I'm getting mad because they said they would contact me within 24 hrs and no one has left me a message or anything. This is a site where you can only download stuff. This is like walking into a store, paying for stuff and not being able to take it home. This site had better not have a competitor because I will take my business elsewhere.
    Reply
  • Rounik Admin
    Posts: 8713
    Joined: Dec 16th, 2006, 08:13
    Re: I'm having trouble downloading my tutorials
    Hi Justin, Our Support team are great... I will personally forward this thread to them. In the meantime, can you check that your email does not block mail from mpvsupport@macProVideo.com also, if you wish, you can answer my questions on system spec from my previous post here. Thanks for your patience :) Rounik
    Reply
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