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  • Xatucey
    Posts: 2
    Joined: Sep 16th, 2007
    Annoying log off
    Leaving the computer for just a few minutes results in being signed off [internet streaming]. Constantly having to sign out and sign back in throughout the day is seriously irritating and a waste of valuable time. Pretty much my only complaint about this product. Anybody else experience this.
    Reply
  • Rounik Admin
    Posts: 8713
    Joined: Dec 16th, 2006
    Re: Annoying log off
    Hi general, I've not come across this issue... What internet browser are you using? Can you provide more info on your Mac/PC and the OS? Thanks Rounik
    Reply
  • Xatucey
    Posts: 2
    Joined: Sep 16th, 2007
    Re: Annoying log off
    Mac OS 10.5.8 Safari 4.04 Thanks.
    Reply
  • Rounik Admin
    Posts: 8713
    Joined: Dec 16th, 2006
    Re: Annoying log off
    Hi general, Thanks for posting the info. There is nothing obvious I can suggest from these details. Please do contact our Support team who will do their best to help you with this: [url]http://www.macprovideo.com/support/[/url] Thanks Rounik
    Reply
  • Vabykuy
    Posts: 2
    Joined: Mar 6th, 2010
    Re: Annoying log off
    I am having this 'logged off' too quickly problem too (using Safari on 10.6). I have emailed support about it. Hopefully they will look into it. Will let you know if i get any feedback. ttfn. Keith.
    Reply
  • Skye
    Posts: 74
    Joined: May 20th, 2009
    Re: Annoying log off
    NEDweb is currently being updated and we are working on the session timeout issue and easier ways to log in. Hopefully by the end of next week we should have a release ready.
    Reply
  • Vabykuy
    Posts: 2
    Joined: Mar 6th, 2010
    Re: Annoying log off
    Its good to hear that you are working on a fix. 20min's auto log-off is just a bit overly cautious me thinks. Maybe 60 min's would be a better compromise - especially in the NED Player - that i often have to pause during play and then end up being logged out and have to restart the whole tutorial - which is very annoying. Great content on this site though - so keep up the good work !! : )
    Reply
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