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  • Octavian
    Posts: 1
    Joined: Mar 3rd, 2018
    Library pass not working with Android or IOS apps
    Hello, I bought a yearly pass a few weeks ago and while that works OK on the web, neither ask.video or Non Linear Educating Player on Android or IOS are registering that my account has the library pass so I am only able to see the first preview videos. Thanks
    Reply
  • Joe A
    Posts: 1737
    Joined: Oct 1st, 2013
    Re: Library pass not working with Android or IOS apps
    Hi Octavian - Your best bet in this case is to directly contact our webmaster(s), via this link to the Support page: https://www.macprovideo.com/support They'll contact you within 24 (business) hours, and they'll be able to look at your account and suss out the issue(s) in short order.. :-)
    Reply
  • Jamylorense
    Posts: 3
    Joined: Aug 6th, 2020
    Re: Library pass not working with Android or IOS apps
    That is why I use home assignment instead of this library.
    Reply
  • Joe A
    Posts: 1737
    Joined: Oct 1st, 2013
    Re: Library pass not working with Android or IOS apps
    Since this thread was specifically about a user's particular technical issue from way back last year I'm going to close it.
    Reply
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