I'm sorry for the issue. We answered your ticket on February 24, but it's possible that the email was filtered as spam.
The AskVideo and macProVideo apps are not supported anymore. Now that our website is optimized for mobile devices, you can stream the tutorials directly in your web browser:
If you need to download purchased courses for offline viewing, please use our NonLinear Educating app (for iOS, macOS, Android, Windows, and Xbox). This app is available here: