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  • CMCSax
    Posts: 1
    Joined: Dec 16th, 2009
    Apple TV app not working all of a sudden
    Hi Folks Recently I can't get videos to play on your appleTV app. Don't know if it's an issue with the TVOS - if it recently updated itself, but just thought I'd mention it. I really enjoy watching your videos on the TV like this. Hope a fix is in the works. Thanks CMC
    Reply
  • Joe A
    Posts: 1732
    Joined: Oct 1st, 2013
    Re: Apple TV app not working all of a sudden
    Hi CMC - The best bet for player issues is to go to the source—you can contact our techs directly via this link to the Support page: https://www.macprovideo.com/support They'll get back to you within 24 (business) hours (M-F), and hopefully they'll be able to suss out the issue in short order.. :-)
    Reply
  • bennyboombasko
    Posts: 1
    Joined: Jun 18th, 2014
    Re: Apple TV app not working all of a sudden
    Wondering if you ever received an answer? March 31st and app on Apple TV still crashing every time I attempt to open it. Also, macprovideo app not coming up anywhere in App Store on search so I’mwondering if app has been bailed on altogethger.... hope not!
    Reply
  • Joe A
    Posts: 1732
    Joined: Oct 1st, 2013
    Re: Apple TV app not working all of a sudden
    In a recent thread, one of our techs posted this: [Quote] The AskVideo and macProVideo apps are not supported anymore. Now that our website is optimized for mobile devices, you can stream the tutorials directly in your web browser: http://macprovideo.com/library If you need to download purchased courses for offline viewing, please use our NonLinear Educating app (for iOS, macOS, Android, Windows, and Xbox). This app is available here: https://ask.video/how-it-works#howitworksapps Or here: https://macprovideo.com/how-it-works#howitworksapps [End quote] If you need more specific information I'd encourage you to contact Tech Support directly, at https://www.macprovideo.com/support
    Reply
  • Zesahau
    Posts: 1
    Joined: Jun 28th, 2014
    Re: Apple TV app not working all of a sudden
    Yes, my Apple TV app stopped working and it's disappointing. Of course we can load a browser on an iPad, but I think the only way to watch on our big screens is running it on a laptop and stream it over. Definitely an extra hassle, and much better if we could just use the app on the TV. I don't believe we can run a web browser on Apple TV. If anyone knows how, please chime in.
    Reply
  • Joe A
    Posts: 1732
    Joined: Oct 1st, 2013
    Re: Apple TV app not working all of a sudden
    I don't have an iOS device or Apple TV here to try this, but can you mirror your iOS screen to Apple TV via AirPlay as described in these Apple support pages? https://support.apple.com/en-us/HT204289 https://support.apple.com/en-us/HT204289#iOS https://support.apple.com/guide/tv/stream-content-using-airplay-atvbf2be9ef7/tvos
    Reply
  • G-reg
    Posts: 7
    Joined: Nov 4th, 2007
    Re: Apple TV app not working all of a sudden
    Got the same response. They didn’t even put a splash page on the websites or send an info email that they weren’t supporting iOS and tvOS anymore. I’m sorry but this formerly great company has jumped the shark. Content is irrelevant if it’s a pain to access or search or rewind or... Don’t know if they’ve gotten new restrictions from Apple on apps, or if they got new corporate overlords that came in to ‘fix and streamline everything’ and ruined the model.
    Reply
  • Joe A
    Posts: 1732
    Joined: Oct 1st, 2013
    Re: Apple TV app not working all of a sudden
    Hi G-reg - Are you having issues streaming the videos in a browser (as they currently recommend), or did you just prefer the look & feel of the older apps..?
    Reply
  • Joe A
    Posts: 1732
    Joined: Oct 1st, 2013
    Re: Apple TV app not working all of a sudden
    Since these two threads ("Video player not working on iPad" and "Apple TV app not working all of a sudden") seem to be coalescing into the same topic (discontinuation of iOS & tvOS apps in favor of browser streaming), I'm going to close this one and refer anyone who wants to comment on that topic to the other (now consolidated) thread.. https://www.macprovideo.com/forums/general/thread/9302-video-player-not-working-on-ipad-/2?afid=E470KLQ7r9
    Reply
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