Bal, I personally don't know what "wisiorek" means (I can pronounce it pretty well though!) And unfortunately, asking my mother what 'dongle' means in Polish would be pretty pointless... her computer literacy extends to writing and sending an e-mail :) :) Like many English-origin words, I'm sure most Polish people just use the word "dongle" (add Eastern European accent) ;)

Oh and by the way HAPPY BELATED BIRTHDAY STEVE!!!!

Our apologies for the issue with the first 9 videos disappearing following your update on Friday! We've solved the problem. Please hit update in NED to re-download those 9 videos. Sorry again for the inconvenience! If you are still experiencing issues, please contact support directly: [url]http://www.macprovideo.com/support/[/url]

Please contact the support forum; we need to know the details of which NED you are using. No worries, we'll have it solved for you ASAP. Thanks for your patience!

To restore your first 9 lessons, you need to reset NED's preferences. To do this, please follow these steps: [b]MAC NED[/b] 1. Make sure NED is not running. 2. Open your Finder 3. Go to: your user account > Library > Preferences 4. Find the NED_Player.plist file and delete it. 5. Re-open NED and click "Tutorials" 6. Re-enter in your information; NED will download the tutorials you are missing. [b]WINDOWS NED[/b] 1. Make sure NED is not running. 2. Open your My Documents > My NED folder (Documents > My NED for Vista users) 3. Delete the MyTutorials.xml file 4. Empty Recycle Bin 5. Re-open NED and click "Tutorials" 6. Re-enter in your information; NED should download the tutorials you are missing.

[b]To restore your first 9 lessons, you need to reset NED's preferences. To do this, please follow these steps:[/b] 1. Make sure NED is not running. 2. Open your Finder 3. Go to: your user account > Library > Preferences 4. Find the NED_Player.plist file and delete it. 5. Re-open NED and click "Tutorials" 6. Re-enter in your information; NED will download the tutorials you are missing. We apologize for the inconvenience everyone!!

Hi Steve, Although many customers could get the videos to re-download simply by pressing Update (as you were able to do), some folks needed to reset their preferences. The steps above were intended for those people. :) I'm glad all is working on your end! Cheers!

Hi Cell, If you have the most recent version of Mac NED, you can also right-click on the video that hangs, and select "re-download". This forces NED to re-download the video (just in case there was an error in it the first time you downloaded it). If you are still having issues, please send us a note at the support form: [url]http://www.macprovideo.com/support/[/url]

I am sorry to hear that you aren't satisfied with the Live tutorial we currently offer. We do take our customer feedback very seriously, and do intend to address the issues you mention in our upcoming 101. Again, we do consider customer satisfaction to be the #1 goal at macProVideo.com, so please drop support a line directly; they will happily work with you to either off a refund or an exchange. As a side note... we do have some awesome new Ableton training coming in the future... we hope you'll try it out when it is release :)

Indeed! We really do appreciate hearing suggestions about what folks would like covered in upcoming tutorials!! We've even got a forum specifically set up for suggestions :) [url]http://www.macprovideo.com/forum/general/suggested-training[/url]