I've only purchased my subscription last night, and while watching the outline of tutorials 'Over-view and quick start' it's common for the tutorial to get to a point and freeze.. It always happens at the same spot in each of the tutorials and it's still happening this morning at the same spot in the tutorials. For example "Tutorial Number 12 Media Library" will not load past 4:30 / will not load the last 26 seconds. This was the case last night and still this morning. I have a brand new iMac running Lion with 16GB of RAM. I actually purchased this tutorial because i want to make sure i'm not missing some subtle aspect of the software by just using it without reading the book... this sorta undermines that as i know i'm missing pieces of the instructions.. :-( Thank you in your advance for your advice on this.