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  • Pierre
    Posts: 8
    Joined: Mar 30th, 2011, 08:31
    Sending a .mov file to a pc yielded sound but no video?
    Hello everyone. I have a problem! After sending a quicktime .mov file to a pc. All the recipient gets is audio with no video. If anyone can help that would be awesome! Thanks!
    Reply
  • Rounik Admin
    Posts: 8713
    Joined: Dec 16th, 2006, 08:13
    Re: Sending a .mov file to a pc yielded sound but no video?
    Hi Pierre, welcome to the forums! Did you test the file on your Mac before sending it? I guess it was fine? What version of Windows does your PC recipient have? Have they installed the latest version of Quicktime for Windows? This is important. They can download and install it from the Apple website. Hope this helps Rounik
    Reply
  • Hisham
    Posts: 70
    Joined: Nov 6th, 2006, 03:47
    You may also have exported a .mov file with audio only. Check your export settings that you also have ticked video! Cheers.
    Reply
  • BenB
    Posts: 501
    Joined: Feb 14th, 2011, 04:27
    Re:
    And be sure it's an H.264 QT file.
    Reply
  • FranchesYahoo
    Posts: 1
    Joined: Aug 29th, 2006, 10:40
    Re: Sending a .mov file to a pc yielded sound but no v...
    If the recipients play sound and black instead of the video, often it's because the video codec that was used is not installed on the recipients' computer. This should not be an issue if the exported movie was compressed using H.264. If your movie came from FCP, maybe it was encoded using ProRes or some other codec not typically available on consumer computers. To get you with a more precise workaround we'd need to know how the .mov file was created in the first place, and/or what codecs were used.
    Reply
  • BenB
    Posts: 501
    Joined: Feb 14th, 2011, 04:27
    Re: Sending a .mov file to a pc yielded sound but no v...
    In FCP X with your Timeline active, go to the Share menu, select Export Media (Cmd-E). In that window be sure Export is "Video and Audio", Video Coded is "H.264". That will give you a standard H.264 that can be read by QuickTime player, Flash player, up-loadable to Vimeo/Facebook/YouTube, etc. That's all there is to it.
    Reply
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