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  • davidsorensen
    Posts: 1
    Joined: Nov 28th, 2011, 09:35
    Why is FCPX crashing constantly?
    Can anybody help me here? I just sold my old MacPro and bought a brand new iMac 27" 3,4Ghz, 16RAM, 2GB videoram, with a flash disk for software and 2Tb disk for files. Enough power to work smooth with FCPX. But it keeps crashing, again and again. I can work with it, but during one day of editing it crashes 20-30 times. Not good for my nerves! Any serious advice would be extremely apreciated! [b]TEXT[/b] The order changes (images that were on top, are suddenly below other items), text dissapears, fonts change, etc. Weird things. I have never been so mad at a program, that I actually like a lot. I work with Lion. Thanks in advance! David
    Reply
  • GaryHiebner
    Posts: 1434
    Joined: May 6th, 2007, 12:54
    Re: Why is FCPX crashing constantly?
    Does it crash on a specific FCPX project or in any project? Do you get an error report when it crashes? If so, can you post the error message up here so we can see what it may be?
    Reply
  • BenB
    Posts: 501
    Joined: Feb 14th, 2011, 04:27
    Re: Why is FCPX crashing constantly?
    Go to Digital Rebellion (dot com) and download the free "Preference Manger". Use it to trash FCP X's preferences safely and properly. Then relaunch FCP X. If the problem persists, one by one, highlight each Event and Project, and in the File menu trash the render files. Do not trash render files manually from the Finder. FCP X has to update the info about them in it's database. If the problem persists, open Disk Utility (Applications > Utilities) and run the Repair options for all connected drives (ignore the verify functions). If the problem persists, move FCP X to the Trash. Open App Store, in the Purchased tab, click the Install button for FCP X. It will reinstall it for free. Worse comes to worse, buy Disk Warrior, boot from the DVD, repair the directories on all connected drives.
    Reply
  • GaryHiebner
    Posts: 1434
    Joined: May 6th, 2007, 12:54
    Re: Why is FCPX crashing constantly?
    Thanks for the excellent advice BenB.
    Reply
  • Nipadau
    Posts: 2
    Joined: Dec 16th, 2007, 01:22
    Re: Re: Why is FCPX crashing constantly?
    I'm also having problems since one day ago. When I've finished a movie, trying to export the rendering, FCPX crash with this message: Process: Final Cut Pro [243] Path: /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro Identifier: com.apple.FinalCut Version: 10.0.5 (200703) Build Info: ProEditor-20070003091000000~1 App Item ID: 424389933 App External ID: 8007636 Code Type: X86-64 (Native) Parent Process: launchd [139] User ID: 501 Date/Time: 2012-08-18 01:06:52.974 +0200 OS Version: Mac OS X 10.8 (12A269) Report Version: 10 Interval Since Last Report: 93731 sec Crashes Since Last Report: 94 Per-App Interval Since Last Report: 41749 sec Per-App Crashes Since Last Report: 5 Anonymous UUID: 8F55AC2D-742F-4C75-834F-CD11043ADA57 Crashed Thread: 38 com.apple.helium-render-queue-exec-unit-gpu Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000012636f9038 VM Regions Near 0x12636f9038: VM_ALLOCATE 00000002080f1000-00000002100f1000 [128.0M] rw-/rw- SM=ALI --> STACK GUARD 00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0 I've tried the solution mentioned here. Delete all render file from events and Projects. But this doesnôt work at all. I've also repared permissions. I've tried to move the whole project with the files to a new folder through an duplication project. What can I do? I really appreciate your help because I've been editing for weeks in it. :( Thanks a lot
    Reply
  • BenB
    Posts: 501
    Joined: Feb 14th, 2011, 04:27
    Re: Why is FCPX crashing constantly?
    1st, never upgrade the OS in the middle of a project. And be sure you're on the latest version of all apps after upgrading to Mountain Lion. That is a kernel panic, that's not a normal app crash. Run Disk Warrior to repair the directories of all attached drives. Have that Mac checked by an Apple Store or Apple authorized service center. Something more serious than Final Cut is wrong with that machine.
    Reply
  • Nipadau
    Posts: 2
    Joined: Dec 16th, 2007, 01:22
    Re: Why is FCPX crashing constantly?
    Thanks for your quick answer! I've repair permissions and also I've tried with a FCPX uninstall and install and it's still happening I think that should be a matter of some of the videos. I've tried to relink all the videos used and 3 seems to be unaceptable. Manually, I've replaced and relink them into the project with a new import (these 3). Crash again during render. Now I'm trying to transcoding all of them ... any other idea? (my last option would be full OSX reinstall) The rest of app in the MBP are running without kernel panic or any issue. thanks again
    Reply
  • BenB
    Posts: 501
    Joined: Feb 14th, 2011, 04:27
    Re: Why is FCPX crashing constantly?
    Reinstalling the OS rarely is a fix. Get Disk Warrior and repair the directories of all your attached drives. If that doesn't fix a problem, reinstalling the OS won't fix it. If it's the same 3 clips having the same persistent issues, those 3 files are corrupt. "Maybe" if you use Compressor to transcode them to ProRes 422 again, that "may" fix it. Otherwise, you simply have 3 corrupt files. But a kernel panic would concern me about some hardware issue.
    Reply
  • Posts: 2
    Joined: Oct 25th, 2012, 08:13
    Re: Why is FCPX crashing constantly?
    Hello BenB, I saw your replies in regards to the crash report and hoped you can tell me if my crash looks similar? One is FCPX and the other is Motion 5. Thank you Final Cut Pro X Process: Final Cut Pro [7925] Path: /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro Identifier: com.apple.FinalCut Version: 10.0.5 (200703) Build Info: ProEditor-20070003091000000~1 App Item ID: 424389933 App External ID: 8007636 Code Type: X86-64 (Native) Parent Process: launchd [156] User ID: 501 Date/Time: 2012-10-24 13:28:45.239 -0400 OS Version: Mac OS X 10.8.2 (12C60) Report Version: 10 Interval Since Last Report: 166 sec Crashes Since Last Report: 1 Per-App Interval Since Last Report: 104358 sec Per-App Crashes Since Last Report: 1 Anonymous UUID: 5E5BA06A-2A6B-9F7F-16D0-5365F8870611 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: EXC_I386_GPFLT External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 7 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 4856 thread_create: 2 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=359.8M resident=249.4M(69%) swapped_out_or_unallocated=110.4M(31%) Writable regions: Total=1.2G written=337.5M(28%) resident=556.9M(46%) swapped_out=0K(0%) unallocated=650.1M(54%) REGION TYPE VIRTUAL =========== ======= ATS (font support) 32.9M CG backing stores 12.2M CG image 664K CG raster data 9848K CG shared images 192K CoreAnimation 37.6M CoreAnimation (reserved) 248K reserved VM address space (unallocated) CoreImage 72K CoreServices 1336K IOKit 225.2M IOKit (reserved) 256.0M reserved VM address space (unallocated) MALLOC 497.7M MALLOC guard page 48K MALLOC_LARGE (reserved) 7376K reserved VM address space (unallocated) Memory tag=240 4K Memory tag=242 12K Memory tag=243 4K Memory tag=249 156K Memory tag=251 44K OpenCL 36K OpenGL GLSL 1024K STACK GUARD 56.2M Stack 31.4M VM_ALLOCATE 30.9M __DATA 39.6M __IMAGE 528K __LINKEDIT 81.3M __TEXT 278.6M __UNICODE 544K mapped file 291.1M shared memory 91.6M =========== ======= TOTAL 1.9G TOTAL, minus reserved VM space 1.7G System Profile: Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.68f98 Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8319, 0x4E4947563738504941202020202020202020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8319, 0x4E4947563738504941202020202020202020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22) Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB Serial ATA Device: MATSHITADVD-R UJ-8A8 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3 USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 6 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 9 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4 USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2 USB Device: Backup+ BK, 0x0bc2 (Seagate LLC), 0xa013, 0xfd120000 / 4 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3 Motion 5 Crash: Process: Motion [8406] Path: /Applications/Motion.app/Contents/MacOS/Motion Identifier: com.apple.motionapp Version: 5.0.4 (200703) Build Info: Motion-20070003091000000~1 App Item ID: 434290957 App External ID: 8007635 Code Type: X86-64 (Native) Parent Process: launchd [156] User ID: 501 Date/Time: 2012-10-24 13:31:46.785 -0400 OS Version: Mac OS X 10.8.2 (12C60) Report Version: 10 Interval Since Last Report: 178 sec Crashes Since Last Report: 1 Per-App Interval Since Last Report: 15 sec Per-App Crashes Since Last Report: 1 Anonymous UUID: 5E5BA06A-2A6B-9F7F-16D0-5365F8870611 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5f3ffff8 VM Regions Near 0x7fff5f3ffff8: CG backing stores 00000001c6c75000-00000001c6eee000 [ 2532K] rw-/rw- SM=SHM --> STACK GUARD 00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0 Stack 00007fff5f400000-00007fff5fc00000 [ 8192K] rw-/rwx SM=COW thread 0 VM Region Summary: ReadOnly portion of Libraries: Total=321.0M resident=262.4M(82%) swapped_out_or_unallocated=58.6M(18%) Writable regions: Total=203.8M written=33.8M(17%) resident=104.7M(51%) swapped_out=0K(0%) unallocated=99.1M(49%) REGION TYPE VIRTUAL =========== ======= ATS (font support) 31.9M CG backing stores 3344K CG image 5584K CG shared images 1216K CoreAnimation 8K CoreServices 1336K IOKit 932K MALLOC 103.0M MALLOC guard page 48K MALLOC_LARGE (reserved) 7988K reserved VM address space (unallocated) Memory tag=240 4K Memory tag=242 12K Memory tag=243 4K Memory tag=249 156K Memory tag=251 120K STACK GUARD 56.0M Stack 13.6M VM_ALLOCATE 20.3M __DATA 35.2M __IMAGE 528K __LINKEDIT 73.5M __TEXT 247.5M __UNICODE 544K mapped file 286.7M shared memory 10.2M =========== ======= TOTAL 899.3M TOTAL, minus reserved VM space 891.5M System Profile: Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 1.68f98 Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8319, 0x4E4947563738504941202020202020202020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x8319, 0x4E4947563738504941202020202020202020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22) Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB Serial ATA Device: MATSHITADVD-R UJ-8A8 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3 USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 6 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 9 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4 USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2 USB Device: Backup+ BK, 0x0bc2 (Seagate LLC), 0xa013, 0xfd120000 / 4 USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    Reply
  • BenB
    Posts: 501
    Joined: Feb 14th, 2011, 04:27
    Re: Why is FCPX crashing constantly?
    Crash report are useless to anyone but the programmers. Can you give me symptoms, what were you doing when it crashed, was is an app crash or kernel panic? And please start a new thread for each unique issue. For any issues with crashing, do these: 1- Download the free "Preferences Manager" from Digital Rebellion (dot com) and use it to quickly and safely delete FCP X and/or Motion 5 preferences. 2- If that doesn't do it, uninstall all third party plugins and try again. 3- If that doesn't do it, move FCP X and/or Motion 5 from the Applications folder to the Trash (don't empty the trash yet). Launch the Mac App Store, go to the Purchased tab, click the "Install" button. 4- If that doesn't do it, purchase and run Disk Warrior to repair the directories on all your hard drives.
    Reply
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